Frequently Asked Auto Glass Questions
Below you will find our answers to some of the most common questions we are asked by our clients. If you have any additional questions relating to out glass replacement, repair or maintenance please don’t hesitate to email us.
How much will windshield replacement cost me?
How much will a used windshield replacement cost me?
We don’t deal with used auto glass. All windshield and auto glass replacement done at Richmond Hill Auto Glass is OEE or Original Equipment Manufacturer auto glass, ensuring top quality auto glass and replacement work.
How much time does it take for you to perform windshield replacement?
It takes about an hour and 30 minutes to 2 hours for us to perform auto glass replacement on most vehicles.
How much time does it take for you to perform auto glass repair?
Auto glass repair takes about 30-45 minutes on most vehicles.
Does my insurance cover the cost of auto glass replacement?
If you have comprehensive coverage with your insurance company then they will cover auto glass replacement for you.
Why should I choose Richmond Hill Auto Glass instead of other auto glass shops like Speedy Auto Glass or Apple Auto Glass?
At Richmond Hill Autoglass we provide the same warranty on all our auto glass replacement and repair work as they do. Our trained technicians are more experienced than many auto glass technicians at Speedy or Apple Auto Glass, we offer lower prices than they do, same service, and we are approved by all insurance companies. They have bigger marketing budgets so they are able to convince people that they are the best, but the reality is you can get better auto glass work at a lower price when you choose us as your auto glass replacement and repair professionals.
What is the difference between getting my windshield replaced at Richmond Hill Auto Glass or at Toyota if I own a Toyota vehicle?
There is no difference for you as the customer to do the windshield replacement in either of the places. Authorized car dealers such as Toyota, Honda, etc., use us for repair and replacement.
If I choose you for auto glass replacement do you offer a written warranty?
Our 100% Lifetime warranty is written on all our invoices. You will be covered against leaks, workmanship and manufacturer defects.
How do I know I will get quality auto glass replacement work?
You will not see or notice any difference with the shape and/or visibility before and after we do the windshield replacement job. Our materials are approved by Original Equipment Manufacturer (O.E.M.) so you can rest assured that you will receive the best auto glass repair and/or replacement work possible.
If I have a tiny crack on my windshield do I really need to get it fixed?
Yes, it has to be fixed for your safety and also because windshield repair work will help preserve your windshield, saving you money in the long run. Most small windshield crack usually require repair which is the quick and affordable alternative to auto glass replacement. However, in some cases when the windshield crack is big you may require windshield replacement.
Do you offer used windshields and auto glass or do you also offer new auto glass from my vehicle’s original manufacturer?
We offer OEE windshields and auto glass as well as Original Equipment Manufacturer auto glass or OEM auto glass. Both OEE auto glass and O.E.M. auto glass are brand new auto glass products which ensures that you will receive top quality auto glass products when you choose Richmond Hill Auto Glass.
How much extra does it cost if I want you to come to my location of choice to perform professional auto glass replacement?
There is no extra charge for mobile auto glass replacement or repair. You will pay the same amount whether we come to your location or if you bring your vehicle to our auto glass shop.
Do I get a warranty if I choose you for auto glass replacement or auto glass repair?
When you choose Richmond Hill Auto Glass you get our lifetime warranty, which covers leaks, manufacturer defects and workmanship.
Do I have to talk to my insurance company about covering my auto glass replacement or will you do this on my behalf?
We deal with insurance claims every day, some insurance companies want the customer to open the claim and some insurance companies such as, INTACT insurance, AVIVA insurance, WAWANESA insurance, AXA insurance, TRFALGAR insurance, GORE MUTUAL Iinsurance, DOMINIO OF CANADA insurance, & NOVEX GROUP insurance, allow us to do this on your behalf. In either case we can help you when dealing with insurance companies.
Which vehicles do you offer auto glass replacement and repair for?
We have extensive experience in replacing windshield and auto glass for all vehicle makes and models. The vehicles we perform the most auto glass replacement and repair work on include: Acura, Audi, BMW, Buick, Cadillac, Chevy, Dodge, Chrysler, Ford, Frietghliner truck, GMC, Hino, Honda, Hummer, Hyundai, Infinity, Isuzu, Jaguar, Jeep, Kia, Land Rover, Lexus, Lincoln, Mack, Mazda, Mercedes Benz, Mercury, Mini Cooper, Mitsubishi, Navistar, Nissan, Peterbilt, Pontiac, Porsche, Saab, Saturn, Scion, Smart, Subaru, Suzuki, Toyota, VW, Volkswagen, Volvo and Westrenstar.
Do you offer free estimates / evaluations?
Yes we offer quick quotes online or over the phone. If you would like an instant quote please call us and one of our friendly auto glass representative will give you an instant quote. Otherwise fill out our quick and easy online auto glass quote form and we will send you our lowest auto glass price within a couple hours.
What are your hours of operation?
Mon – Fri: 8:30am – 6pm | Sat: 9am – 4pm